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F.A.Q.

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Are Your Items Authentic?

Yes. All the items are deadstock (brand new) and authentic. Please check our authenticity guarantee page

Product availability

If an item you wish to buy or your size is out of stock, you can add it to your Wishlist or add yourself to the waiting list.

You just need to visit the product page, select your size (as you would while shopping) and enter your email address on the pop up below your size selection. We shall then contact you as soon as it is available!

For authentic sneakers, Espinue got you

Payments

We use a secure payment gateway to process payments on our website. We do not store or handle any card details on our website.

All payments are secure and encrypted. Shop risk-free with Espinue.

We accept all major cards (including PayPal).

We also accept Clearpay which allows you to buy one of our products, test it and pay in 4 instalments.

Clearpay is available for UK customers ONLY.

Buy Now Pay Later with Clearpay

Is there an item you have been watching for a while? You can now shop it, test it and pay for it in 4 instalments with Clearpay! Espinue always got you.

Clearpay is a buy now pay later service that allows you to buy one of our products and pay in 4 instalments, taken every 2 weeks.

NOTE: Clearpay is available for UK customers ONLY.

How Does it work?

a.) Select the Clearpay option at checkout. You will then be redirected to Clearpay to fill out a short form to get an instant approval decision.

b.) Clearpay then splits the cost into 4 instalments, taken automatically every 2 weeks. You’ll pay the first instalment at the time of purchase.

Clearpay is always zero interest and free when you pay on time. The only fees are if you’re late making a payment.

Kindly read their terms of service before making a purchase with Clearpay.

How long does it take for delivery?

We currently deliver sneakers within 3-5 working days and all accessories are delivered within 2-3 working days.

We offer free UK delivery on orders above £80.

Sneaker delivery times are longer because we sometimes acquire items from partner stores or individual sellers and collectors. We therefore, need to authenticate and double-check each item to make sure you receive the best quality and authentic item.

We however, work very hard to ensure you get your items as soon as possible! You may receive your items much sooner than that

Can I make a return?

We accept returns if your item has unstated defects and damages, within 14 days from the date you received the item. We accept exchanges for sneakers and accessories, for example, if you ordered the wrong size or colour.

Kindly refer to the returns and refunds page for more details

How can I check and track my order?

If you have received a dispatch email from us, you can track your order through the “Track Your Order” page on our website or through your dispatch email.

We only delivery goods to the address provided when you check out. If you made a mistake with your shipping details, please contact our customer services team immediately at customer-services@espinue.com or through the “contact us” page. Please include your order number.

Once the items have been dispatched, we will be unable to change shipping details.

How To Shop, Place Order and Payments

To place an order, you just need to:

i) Select the product, size and/or colour

ii) Fill your virtual shopping cart with the quantity of products that you have selected from our website

Please note that we may limit quantities for some products to only one unit of each item per order

iii) Verify the details of your order and the total price of the products in your shopping cart.

– If you change your mind or wish to correct any errors, you may do so at this point by returning to

the previous pages.

iv) To launch the order, just press the “Proceed to Checkout” button and then,

v) Fill your billing and delivery information allowing us to accept payment and then deliver your

product(s)

vi) Once you have read the terms and conditions, you may then confirm your order

vii) We will then send you an email confirming receipt of your order, and if we accept the order,

we shall send an order confirmation email.

We reserve the right to refuse an order in the case that our payment gateway does not obtain

approval from your bank or they suspect any risk of fraud. Kindly refer to our terms and conditions

for more information.

Customs taxes and Duties

You may be required to pay customs and import duties, if you are located outside the UK.

We will make efforts to notify you if you require to pay additional customs fees at check out, where you may be able to pay and we shall handle them for you. We, however, have no control over these charges and cannot advise on their amount either.

Please read our Shipping section for more information.

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